Introduction
This Privacy Policy describes how BankGPT ("BankGPT," "we," "us," or "our") collects, uses, and protects your information when you use our website (bankgpt.io), our AI-powered platform, and related services (collectively, the "Service"). We are committed to protecting the privacy and security of your data. This policy explains your rights regarding your information and how you can contact us if you have any questions. By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our Service. This information is categorized as follows:
A. Information You Provide to Us
- Account Information: When you register for an account, we collect information like your name, business email address, phone number, company name, and password.
- Payment Information: When you subscribe to a paid plan, we collect payment and billing information through our secure third-party payment processors.
- Communications: If you contact us directly for support or inquiries, we may receive additional information you choose to provide.
B. Data You Process Using Our Service ('Client Data')
- Financial Documents: Our Service is designed to process financial documents you upload, such as bank statements, invoices, and receipts. This Client Data is processed on your behalf and in accordance with our agreement with you.
C. Information We Collect Automatically
- Usage Data: We automatically collect information about your interactions with our Service, including your IP address, browser type, device information, operating system, pages visited, and the dates/times of your requests.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to operate and administer our Site, gather usage data, and improve your experience. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
Our use of your information depends on its category:
A. Use of Your Information (Account, Payment, Communications)
- To Provide, Maintain, and Secure the Service: We use your information to create your account, provide access to our platform, process payments, and secure your account from unauthorized access.
- To Improve the Service: We analyze usage data to understand user behavior, identify trends, and improve the functionality and user experience of our platform.
- To Communicate with You: We use your contact information to send service-related announcements, security alerts, billing notifications, and provide customer support.
- For Marketing: With your consent, we may send you promotional communications about new features or offers. You may opt-out of these communications at any time.
B. Use of Client Data (Financial Documents)
- To Perform the Service: We use your Client Data solely to provide the services you have requested, such as extracting data, generating reports, and performing analysis.
- For AI Model Improvement: We may use an anonymized and aggregated version of Client Data to train and improve the underlying AI models that power our Service. We take extensive measures to ensure that no personal or confidential information can be identified or reverse-engineered from this anonymized data. We do not use your raw Client Data for training without your explicit consent.
- We will never sell your Client Data or use it for advertising.
3. Data Sharing and Disclosure
We do not sell your personal information or Client Data. We may share information under the following limited circumstances:
- With Service Providers: We engage trusted third-party companies to perform services on our behalf, such as cloud hosting (e.g., AWS, Azure), payment processing, and analytics. These providers are contractually obligated to protect your data and are prohibited from using it for any other purpose.
- For Legal Reasons: We may disclose your information if we believe it is required by law, subpoena, or other legal process, or to protect the rights, property, or safety of BankGPT, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement robust technical and organizational measures to protect the security and confidentiality of your information. These measures include:
- Encryption: Data is encrypted in transit using TLS/SSL and encrypted at rest.
- Access Controls: We enforce strict access controls to ensure that only authorized personnel have access to your data on a need-to-know basis.
- Regular Audits: We conduct regular security assessments and vulnerability scanning to identify and patch potential threats.
5. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy:
- Your account information is retained for as long as your account is active and for a reasonable period thereafter for legal or backup purposes.
- Client Data is retained according to the terms of your service agreement. You have control over your Client Data and can delete it from the Service at any time. Upon termination of your account, we will delete your Client Data in accordance with our data deletion policies.
6. Your Data Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights include:
- The right to access, correct, or update your personal information.
- The right to request the deletion of your personal information.
- The right to object to or restrict the processing of your personal information.
- The right to data portability.
- You can exercise these rights through your account settings or by contacting us directly. You also have the choice to manage your cookie preferences in your browser and to opt-out of marketing communications.
7. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on this page and, if the changes are significant, by providing a more prominent notice (such as via email). We encourage you to review this page periodically.
8. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, please contact us at: Email: [email protected]